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Return Policy

  • We accept returns for items within 10 days of delivery for a refund.

  • A return shipping fee will be deducted from your refund.

  • Returns must be in their original condition and packaging.

  • We cannot accept returns of final sale items*, gift cards, or items that have been used, damaged, or altered.

  • Returns can be made for online purchases only.

  • To initiate a return, send your request to Contact@DreamachineOfficial.com with this request. We will reply back with further instructions and a return label. 

  • Please allow 10 days for us to process your return once received back at our location. 

Final Sale Items including Fine Jewelry, Costume Jewelry, Eyewear, Lingerie, Underwear, Hosiery, Socks, Swimsuits and Swim Shorts, Evening Bags, Beauty, Fragrances, Home Furnishings, Books and Magazines are not eligible for refunds. All markdowns are also final sale. 

Gift Policy

When you purchase an item as a gift, we will gift-wrap it and include a personalized note free of charge. We will ship the gift in brand-free packaging and no price will be included in the delivery documentation. To specify your gift wrapping and note, please add your instructions in the notes section of your order.

We hope your gift recipient enjoys their gift!

Shipping

​We offer a variety of shipping options for both domestic and international orders.

​Domestic Shipping

  • Complimentary Shipping via USPS 3-6 days on all orders over $100 

  • Standard shipping USPS: 3-5 business days, $15.

  • Expedited shipping UPS: 2-4 business days, $35.

  • Overnight shipping FedEx/UPS: 1 business day, $65

All domestic shipments will require a signature for delivery.

International Shipping

  • Standard shipping: Flat fee of $65.

  • All international shipments will be sent via USPS, UPS or DHL.

  • Upgraded shipping fees do not guarantee arrival in the specified time as they must be cleared through customs.

  • All international shipments will require a signature for delivery.

  • All duties, taxes, and fees are your sole responsibility and are non-refundable on returns.

All orders placed after 3pm EST begin processing the following business day and ship out from Monday-Friday.

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